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Privacy Policy

Your privacy is important to City Waste Solutions

Last Updated: February 2025

1. Introduction

City Waste Solutions ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information: When you contact us through our website, we may collect:

  • Name and contact details (email, phone number)
  • Service preferences and requirements
  • Business information (if applicable)
  • Communication preferences

Technical Information: We automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site

3. How We Use Your Information

We use your information to:

  • Provide the services you request
  • Respond to your inquiries and quotes
  • Improve our services and website
  • Send you relevant updates (with your consent)
  • Comply with legal obligations

4. Data Protection

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Sharing Your Information

We do not sell your personal data. We may share your information only with:

  • Service providers who assist our operations
  • Legal authorities when required by law
  • Third parties with your explicit consent

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

7. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Continuing to use our website indicates your acceptance of our use of cookies.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have questions about this privacy policy or your personal data, please contact us:

Email: info@ciwaso.com
Address: Plot No 165/F, Lusaka West, Lusaka, Zambia
Phone: +260 XXX XXX XXX