Find answers to common questions about our services
We understand you may have questions about our waste management services. Below, we've compiled answers to the most frequently asked questions to help you better understand how City Waste Solutions can serve your needs.
If you don't find the answer you're looking for, please don't hesitate to contact us directly. Our team is always ready to assist you.
About City Waste Solutions and our services
City Waste Solutions (CIWASO) is a leading waste management company in Zambia, established in 2011. We provide comprehensive waste collection, recycling, transportation, and agricultural services to individuals, businesses, and organizations across the country.
We primarily serve Lusaka and surrounding areas, including Lusaka West where our headquarters are located. Our transportation services are available nationwide for deliveries across Zambia.
Yes, we are fully compliant with the Zambia Environmental Management Agency (ZEMA) requirements. We operate with all necessary certifications and follow environmental best practices in all our operations.
We have been providing waste management services for over 12 years. Our Director has previous experience working with other institutions in waste management, bringing extensive expertise to our operations.
Questions about our waste disposal and collection
We offer flexible scheduling options including daily, weekly, or monthly pickups based on your needs. We can also accommodate on-demand/call-in services for one-time collections.
We handle solid waste, recyclable materials (paper, plastic, metal), and general waste. We serve residential, commercial, and industrial clients with appropriate waste management solutions.
Our services are available to individuals, households, companies, NGOs, organizations, institutions, and industries. We tailor our services to meet the specific needs of each client.
Yes, we can accommodate emergency waste collection requests. Please call us directly for urgent needs and we'll do our best to respond promptly.
Questions about recycling and environmental practices
We collect and recycle paper, cardboard, plastic (PET, HDPE), and various metals including aluminum, steel, and copper. We ensure all recyclables are properly processed at authorized facilities.
While it's helpful if you can separate materials, our team can also sort recyclables during collection. However, separating paper, plastic, and metal helps streamline the recycling process and is appreciated.
Recycling conserves natural resources, reduces landfill waste, saves energy, creates jobs, and helps protect the environment. By recycling, you contribute to a cleaner, more sustainable Zambia.
Questions about costs and payment methods
Our pricing depends on the type of service, frequency, and volume of waste. We offer competitive rates and provide free, no-obligation quotes tailored to your specific needs. Contact us for a personalized quote.
We accept cash, mobile money (MTN, Airtel), and bank transfers. For regular clients, we can arrange monthly invoicing and flexible payment terms.
Yes, we offer service agreements for regular clients. Contracts can be customized based on your needs and typically include scheduled pickups, preferred pricing, and dedicated service.
Questions about our truck hire and logistics
Our fleet includes 2-ton to 30-ton trucks in various configurations: box type trucks for secure transport, open trucks for flexible loading, and refrigerated trucks for perishable goods.
Yes, our transportation services cover Lusaka and extend nationwide across Zambia. We can deliver goods to any province or district in the country.
You can transport a wide range of goods including household items, commercial products, construction materials, agricultural produce, and event equipment. Contact us to discuss your specific needs.
Items we cannot accept
If you're unsure about a specific material, please contact us before collection.
Our team is ready to help you with any questions about our services